PRIVACY POLICY

Mellow Habits Last updated: June 2026

1. Introduction

Mellow Habits is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

By using our website, attending our events or purchasing our products and services you consent to the collection and use of your information as described in this policy.

2. Who We Are

Mellow Habits is a wellness practice founded by Zara, operating across Brisbane, Gold Coast and Melbourne and internationally. We offer sound baths, retreats, facilitator training, corporate wellness and online programmes.

Website: mellowhabits.com Email: rest@mellowhabits.com

3. What Information We Collect

We may collect the following personal information:

Your name and email address when you subscribe to our mailing list, complete a contact form or register interest in an event or retreat.

Your name, email address, phone number and payment details when you purchase a ticket, retreat spot or course.

Your dietary requirements, health considerations or physical limitations when you register for a retreat or in person event.

Your location and device information when you visit our website through cookies and analytics tools.

Information you provide voluntarily through surveys, feedback forms or direct correspondence.

4. How We Collect Your Information

We collect personal information directly from you when you visit our website, subscribe to our mailing list, purchase a product or service, register for an event or retreat, complete a contact or interest form, correspond with us by email or social media or attend one of our events.

We may also collect information through third party platforms including Squarespace, Eventbrite, Instagram, Facebook and email marketing platforms.

5. Why We Collect Your Information

We collect and use your personal information to process bookings, registrations and payments, send you information about upcoming events, retreats and offerings you have expressed interest in, respond to your enquiries and provide customer support, send our newsletter and marketing communications where you have opted in, improve our website and services, comply with legal obligations and protect against fraud.

6. Marketing Communications

We will only send you marketing emails if you have opted in to receive them. Every marketing email we send includes an unsubscribe link. You can opt out at any time by clicking unsubscribe or emailing rest@mellowhabits.com and we will remove you from our list promptly.

7. Sharing Your Information

We do not sell your personal information to third parties under any circumstances.

We may share your information with trusted third party service providers who assist us in operating our business including Squarespace for website hosting and email campaigns, Eventbrite for event ticketing, Stripe for payment processing and Meta for advertising where you have engaged with our ads.

These providers are required to handle your information securely and only for the purposes we specify.

We may disclose your information if required by law or to protect the rights, property or safety of Mellow Habits, our clients or others.

8. Storing Your Information

Your personal information is stored securely through our third party service providers. We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When your information is no longer needed we take reasonable steps to destroy or de-identify it.

9. Cookies and Analytics

Our website uses cookies and analytics tools including Google Analytics to understand how visitors use our site. This information is collected in aggregate and does not personally identify you.

You can disable cookies through your browser settings however this may affect your experience on our website.

10. Access and Correction

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate or incomplete information.

To make a request please email rest@mellowhabits.com. We will respond within 30 days.

11. Complaints

If you believe we have breached the Australian Privacy Principles you may lodge a complaint by emailing rest@mellowhabits.com. We will investigate and respond within 30 days.

If you are not satisfied with our response you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at mellowhabits.com. We encourage you to review it periodically.

13. Contact Us

If you have any questions about this Privacy Policy please contact us at:

Mellow Habits rest@mellowhabits.com mellowhabits.com